your market
Your customers fall into keyword categories –
and each category has certain
appeals and ways of describing what they’re looking for on the ‘net. To achieve
top search results, your web marketing research needs to take the
linguistic characteristics of your target market layers into
account. Often, their choice of terminology will hinge upon how
they perceive the benefits or characteristics of the item they are
searching for… but not always.
As an
example, let’s say your firm sells software for managing the
accounting function. Those market segments represented by
accountants and CPAs
might enter a search string such as “accounting systems” or
“accounting software” – perhaps modified by a geographical locator,
such as “Orange County”, if they were seeking a local supplier.
Thus – the accountant would enter “accounting
systems, Orange County” into their Yahoo search string. From December,
2004 through September of 2005 (the latest time of this writing) –
this particular search string brought up NetPathBusinessSystems.com
(“ahem” - one of our websites) at or near the top of page one search
results.
To take
this example a bit further, if we were also trying to “scoop up”
bookkeepers and office managers – often in charge of billing,
recording receipts and disbursements – we might use the term
“bookkeeping” in our string since most information workers at this
level refer to accounting functions as “bookkeeping.” Keeping the
Orange County localization issue noted above in mind – we would also
apply search engine optimizing to our site to achieve high search
engine placement on the phrase “bookkeeping systems, Orange
County”. Again, as above, we note that for December 2004 – this
phrase brings up our website - NetPathBusinessSystems.com, as the
first search result on page one.
Finally,
for this example, our
market also includes a layer of Chief Executive Officers who, our
research has shown – usually refer to software of this type as
“business software” or “business systems”. Now, in order to achieve
good website search results for this market layer as well, we use
the “high value keyword results” phrase – “business systems, Orange
County” in anticipation of achieving top search position for this
market layer (Presidents, CEOs, etc.) as well. As you might guess,
at least in late December of 2004 – our accounting software site, NetPathBusinessSystems.com,
came up as number one on page one - but had slipped down near the
bottom of the first page by September of 2005. There is a reason for
this - see the sidebar >>>
Your target
market has a vocabulary and a dialect. It describes the features and
benefits it seeks in terms of this vocabulary and dialect. Know your
market's feature and benefit appeals, understand its vocabulary, and
speak in its "dialect" - and you are on your way to web marketing
success.
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